Refund policy

Colorbrity Return Policy

We have a 7-day return policy for unopened makeup products, meaning you have 7 days from receipt to request a return. Please note that opened makeup products are non-refundable. Sale items are all final sale (No Refund) 

Eligibility for a Return:

  • Your item must be in the same condition you received it, unopened, with tags, and in its original packaging.
  • You’ll also need the receipt or proof of purchase.

To Start a Return:

  1. Contact us at colorbrity@gmail.com.
  2. Returns must be sent to the following address: 3407 W 6th Street #523, Los Angeles, CA 90020
  3. If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package.
  4. Items returned to us without a prior return request will not be accepted.

Damages and Issues: Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non-returnable Items:

  • Opened makeup products (no refund).
  • Perishable goods (such as food, flowers, or plants).
  • Custom products (such as special orders or personalized items).
  • Personal care goods (such as beauty products).
  • Hazardous materials, flammable liquids, or gases.
  • Sale items and gift cards are non-returnable.
  • Once the service is fully provided, it is non-refundable. No refunds can be issued after the session is completed. 

Please get in touch if you have questions or concerns about your specific item.

Exchanges: The fastest way to ensure you get what you want is to return your unopened item. Once the return is accepted, purchase the new item separately.

Refunds: We will notify you once we’ve received and inspected your return and let you know whether the refund has been approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return, don't hesitate to get in touch with us at colorbrity@gmail.com.

Scheduling Policy for services

  • A $100 deposit is required to secure your appointment.
  • One complimentary reschedule is allowed with at least 72 hours notice.
  • From the second reschedule, a $50 non-refundable rescheduling fee will apply each time.
  • Appointments may be rescheduled up to three times.
  • Rescheduling within 72 hours of your appointment or arriving more than 30 minutes late may result in automatic cancellation, and the deposit will be non-refundable. This policy is in place because we are unable to accommodate another client in your reserved time slot, which results in a financial loss for our small business.
  • No-show policy: If a client does not show for their appointment without notice, rescheduling will not be permitted. A new deposit will be required, and the client must book again as a new customer.
  • If a client has two or more no-show incidents, we reserve the right to decline future service.